I usually bring my dogs here when they need to get groomed or when I'm going out of town. They take excellent care and send pupdates often when you do boarding. I've only ever had a problem with them once a couple months ago. I make it a point to drive all the way across town to get my babies groomed. There was an incident where I had an appointment for my babies to get groomed and de-shed at 1PM. I arrive to the facilities and the groomer told me that she would only be able to take one of my dogs. I was extremely upset considering I wasn't notified in advance and I made the 40 minute drive out to them. I declined to get only one groomed and left a little annoyed. As I'm searching for a different grooming place someone walks up to my window and offered to reschedule for the next day. I agree. Wasn't even offered some type of discount the next day for my inconvenience. It's a shame too, I loved this little place but I will not be taking them back.