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| - I don't like to give a bad review to a brand new restaurant in the downtown area. I am all about supporting new & local ventures.
However, I have experienced better burger joints than Habit Burger. My husband had the Teriyaki Hamburger and I had the Chicken sandwich.
PROS:
-Clean
-Good parking
-Good prices
-Menu is fairly simple and straight-forward
-Nice patio area
CONS:
-Toppings on the burgers were not explained very well by the soft-spoken cashier, I had to ask several times what would be on it and repeat several times the things that I wanted removed (onions, mayonnaise).
-Service was pretty bad. My husband and I sat in a far corner booth so that we could chat and be alone. Towards the very end of our meal, as we were taking our last few bites, a female employee approached and asked if she could take our tray (which was resting below our other plates/utensils). We politely said "No, thank you". She said "Are you sure?" We said "Yes". At this point she lingered by our table and eventually responded, "Really? Because I can take it right now". And we said "That's OK, we are still eating." And she walked away.
First of all: Why does it matter? Our meal is almost over, anyway. It would have made sense to ask at the beginning, but not now.
Second of all: The customer is always right.
-Burgers were just OK. You can get a tastier one at Smashburger or Five Guys for around the same price point. My chicken sandwich (with teriyaki sauce on a wheat bun) was good but not great.
Overall, the place is new & nice but the servers are clearly not well-versed in customer service. But I realize that as a new restaurant, customer service is the hardest yet most critical part to master.
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