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| - Save your money! I bought a Groupon for this place while they were still in an office building in Southpark. Felt like I was getting my cavitation lipo in a broom closet, but the new location is over an hour from my home. I was ten minutes late for my "double" (two areas of the body=double the appointment) and was told I would only be getting a "single" because I was late. Then the tech who tells me this sits down in the waiting room and looks at a magazine for thirty minutes while I wait for my second appointment time. He then packs up his bag and walks out the door. Oh, you mean you actually just didn't feel like doing my appointment because it was the end if your shift?!? I get called into my appointment and bared my derrière, and in this same guy walks (no knocking, no excuse me, no would you cover my bare booty) into my appointment room to get his iPhone and charger. The guy doing my appointment looks (rightfully) embarrassed for me and apologizes for his coworker. The guy walks in (AGAIN!) to ask a question. Seriously?! You may be in the habit of looking at women's body parts all day but that does not mean I am in the habit of sharing. The guy doing my appointment again apologizes and I explain how livid I am that that guy told me I couldn't have my initial appointment and then sat in the waiting room with me. All after I sat in traffic for over an hour to get there. My guy offers to do my double. Which calms me down. Temporarily. The "manager" lady then knocks and without waiting for a reply opens the door. (Really? Is there a sign on the door that says "come look! Bare booty") and tells my guy he needs to watch his time. He says I'm a double and she goes into this long speech about how they are overbooking 3 rooms when they only have 2 techs on duty. Oh, you mean that first guy who just left couldn't have done my first appointment while I sat in the waiting room with him staring at him reading a magazine for a half hour? I know he's a tech, cause he's done me before. She explained that time in built into each appointment for cleaning the machines and dressing, the treatments are really only 15 minutes long. This puzzles me because for a double they only have to clean the machine once and account for dressing once, in 2 time slots. She's not explaining anything, she's making my point for me. So I need to make this two hour round trip drive because your guy wanted to go home? Way to provide customer service! I still have 4 treatments, but I won't be back.
On a side note, it is ridiculously difficult to schedule an appointment. At one point, the number was disconnected, and at another point I was told to call the owners cell phone. Once they finally got an office line in the new location, I was told by my favorite employee to call back another time because the receptionist had already gone home for the day.
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