I had a WONDERFUL experience. I called around 1:40 looking for an appointment for a brazilian and I was able to be seen my Rachael at 2:30. I showed up a few minutes and I was immediately greeted by the woman at the front desk (who was extremely nice and not pushy whatsoever). Rachael was out in minutes, and she took me back to the room right away. The procedure was extremely quick and painless, and there was never a moment when I felt uncomfortable. I did not receive from the front desk girl while checking out... I mean she tried to sell me a package of appointments, but the girl is just doing her job. To be honest, I would have bought a package but I'll be moving in a month and there is no location where I'll be. I would definitely go back