Ordered online through an ordering service I've used in the past to order from this place. It was prepaid and generally I've had no issues. After waiting over an hour and a bit for my food to arrive I got a bit worried and called the restaurant only to be told that my order had been cancelled without anyone telling me? The man who picked up the phone then began raising his voice to me and repeatedly telling me it was the websites problem and not his; though after checking with the site it said the order was cancelled by the restaurant. He was incredibly rude and nearly screaming over the phone, despite the fact I was being well mannered in comparison.
I'm really upset because I love the food here, but being screamed at for asking a simple question by someone I presume is the manager is just not worth it. If you don't want to take orders from a certain website anymore you should just remove your restaurant from it. It will save you from looking like an unprofessional prick and losing a customer who's been ordering from you for over two decades!