Tiffany called ahead said Blake would be 10 minutes late. But he arrived on time and apologized up front for running behind. (Are you kidding me I'm liking this experience already) Blake had a great attitude. A people person if you know what I mean. An impressive estimate and an even more impressive job on my carpets and rugs. Got a estimate on the areas of my carpet that need stretching but unfortunately he doesn't move furniture so will need to save that job for another day. Outside of that, very good experience.