So I was too chicken to take my car any where else to service....well, I tried. I called a couple of auto shops. I asked them for a quote for a synthetic oil change and brake pad replacement. I got ridiculous quotes (much higher than what MB was charging). I know I could have bargained and gotten a better deal but I was too tired to do that. So my inertia led me to come back to Fletcher Jones. Oh, I also tried MB of Henderson but they quoted me slightly higher than Fletcher Jones plus they are much farther for me.
I made an appointment for Saturday morning with Ryan Cross. Turns out, Ryan is the most personable service adviser I've worked with. He was friendly, listened to what I had to say about my car, didn't try to sell me unnecessary crap and made sure my car was done in the allotted time. He called me in the afternoon to let me know to pick up my car. I get there to pick up my car and realize that the service people were nice enough to fix a light that had gone out as well as my center console that was acting up. At no extra charge...mind you my car is no longer under warranty! I was seriously impressed. Also, the car wash rendered my car looking gleaming.
I might just be back for my next oil change but only if it's with Ryan Cross.