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| - I've lived in Arizona for 3 years, and every time I find a hairstylist I like, they up and move on me. So, when I found a Groupon for Foxtail and all the glowing reviews, I decided to call them up. Enter Angela. First off, she really did a fantastic job on my cut and style. It looked swingy and shiny and exactly what I want my hair to look like when I leave the salon. And once I was in the chair, she was friendly, but not too friendly, offering me a cookie, and chatty, but not annoyingly so. Overall, a very nice, competent hairstylist.
However, there were a couple of minor issues with the overall customer service. My appointment was at 10, which I guess was the first appointment of the day, because when I arrived to the salon a little early, it was all locked up. No big deal. There's a cute and comfortable waiting area. I waited around until about 10:03 before I called to find out where everybody was. Angela answered promptly and said she was just parking and would be right in. Okay.
As she walked into the waiting area, she was on the phone with another client, which kind of irked me, but was understandable. I proceeded to wait around for 5 minutes before she even said hi. Now I'm a little irritated because it's 10 minutes after my haircut was supposed to begin, and my presence has barely been acknowledged. Once off the phone, she did apologize for the delay, and directed me to the chair. At this point, I still don't actually know her name, nor do I think she knows mine, as formal introductions never took place. She looked at the picture of the haircut I wanted, asked me a few questions, guided me to the shampoo chair, and went to work.
Now, one of the things I love best about getting my hair done is the massage magic that takes place upon my head when I'm getting my hair shampooed. That magic didn't occur here. The other thing I love about getting my hair done is that once it's styled, I don't have to wash it for 4 days because it's been professionally washed and styled. In fact, the reason I was in the salon that day was because I was heading to New York for the weekend, and didn't want to bring any of my hair styling supplies with me. I have thick, curly hair that I usually straighten. When I blow dry my own hair, it usually lasts me about 3 days between shampoos. When I get it professionally done, I expect it to last a day or 2 longer, and it usually does. Unfortunately, by the end of day 2, it was starting to fall flat, and by the end of day 3, it was feeling pretty gross. I'm guessing the short-lived style was due to the lack of magical massage during the shampoo.
Finally, once my haircut was all said and done, I walked out to my car only to realize that I had to pay for parking because I was 10 minutes over the first hour free mark. The 10 minutes at the beginning of my appointment that I wasn't in the chair. Granted, it was only $1, but still. Just one more minor annoyance to add to the list.
So, for those of you who don't want to read the novel I've written, here's the wrap up:
PROS: great haircut, cute salon, very nice hairstylist (Angela), Groupon-friendly, cookies!
CONS: tardy stylist, subpar shampoo massage, lack of introduction, had to pay for parking due to stylist's tardiness
Overall, I would probably go back again, because I did love the cut, and Angela was helpful and nice, but I would make sure I didn't need the style to last more than a day or 2. And I would definitely look for free parking.
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