I was able to schedule an appointment the same day I called.
The stylist that took care of me listened to what I wanted and gave me tips and tricks for hot styling in the future. I have really long hair and it's healthy. But getting it to that point took a lot of money and time. I moved away from my old stylist, so trying out a new place and new stylist made me nervous. To be in a position where the stylist wants to get scissor happy, when I just want a healthy trim is something I'm a bit paranoid about.
But she was very accommodating and knowledgable. I definitely plan to go back again.