We live in the Tucson area and recently had a system installed. The problem is not with the unit, it's with the customer service group. The system was installed great. The problem with it is that it is so complicated that we cannot even operate it. When we ask for help, they seem to think it's our problem and that we need to address it. When we call, we get bounced around from person to person until someone tells us there is nothing wrong with the unit. It was operating fine when they left. It was not operating correctly when they left and now we can't get them back out here to show us what to do.
I guess I should have done better homework when selecting a company to do this.
This one obviously was a big mistake.