For some reason, the staff on the phone (extremely helpful and courteous) told us to come in for a replacement wheel. It seemed easy!
Then we checked in at the store and it was as though we were silly to have thought that was possible. To paraphrase, "we don't have the parts to do that, sorry. You'll have to go elsewhere"
Weird disconnect led to sad folks w broken bike. Worth 2/5, I reckon.