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| - When I first started this daycare, I thought it was good. Boy was I wrong. They say they are 24/7 but they are not. And every time I turn around they are changing their hours. They are not open on holidays and do not warn you about it till the day before. Many of their staff have attitude problems. I was told they would no longer be open after 6 pm and so I set up other people to watch my kids on the days I close. Only to be told a week later, they had changed their mind and would be open till 10. There is no communication between the owners and the staff. And if you have an issue or need to talk to a manager on the weekend, forget it. My kids got sick and were out for a week. Per my contract with them, my kids get one week a year that they can be sick and I don't have to pay, btw if your kids don't go for whatever reason, you still have to pay for the days they don't go. But I went in and talked to the counter lady and was told on Monday that my balance was zero. Saturday I come to drop off my kids and I got told I couldn't bring my kids because I owed a balance. I explained that I had already spoken to the lady about it. She just shrugged and pretty much told me too bad. I explained I had no other daycare and I need to get to work. Again I was told too bad. No warning, no call in the 4 days between, nothing. I called my girlfriend to get off early and get the kids, costing us a lot of money. I spent all day trying to reach the owners and no one at the daycare could even help me. Now it looks as if I will have to take a day off work in order to deal with their mess up. And when i called very upset explaining how much money they were cost us and that they were putting my job in jeopardy, I was again told too bad their was nothing they could do till Monday. Not to mention my kids clothes have been ruined many times because they come home covered in food and dirt. Everytime I go in kids are covered in snot or climbing on chairs or running through the halls unattended. As soon as I find other daycare, I am yanking them out of this one. Do not take your kids there.
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