What can I say that everyone who uses this system doesn't already know??
Pros:
- Pretty Clean Buses (excluding those in city of phx boundary)
- reasonable rates (although i think they are starting to get greedy and I am not seeing a return as a customer for the increases.
- SOME very friendly drivers.
Cons:
- Zero regard for transfer times and unacceptable "early" stops that ruin transfers and cause customers to miss their bus (this is not rare).
- SOME absolutely rude and seemingly empowered employees that are more than happy threatening a paying customer with throwing them off the bus than listening to a legitimate complaint because of their fragile egos.
- UNIONS - I would love to love unions jn theory they really benefit employees and allow fair pay and treatment from the company, but in reality they allow employees a sense of power to treat customers rudely believing they are untouchable. They also can't ever let an opportunity to strike and demand pay rates way above industry standards. Haven't we learned anything from the auto industry and Detroit (where i was born in the suburbs of)???
- Know your damn routes!! How is it acceptable that you drive a route but cannot answer the simplest of questions about destinations, intersections, connections, or anything? Why is management not requiring this of its drivers.
- Rude to anyone asking a question about the route they are driving. I have heard on numerous occasions a driver telling a customer (even old ladies, and young confused teens/children) that they "just drive the bus" go get a bus book! Pathetic!
- Listen, we ALL will not be using the light rail, maybe if you had a decent urban planner and began the project 15-20 years ago our air wouldn't be approaching that of Beijing. Don't try to justify every rate increase on that project that was barely bud on and seriously over budget.
Bottom line start doing your job, and make this city a place worth living. Have some pride in your work and yourself. Remember your children will inherit this.
David