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| - The first time I ordered from Diamondback, there were a few back and forth phone calls in regards to whether they've received my vet's faxed prescription. However, once that was taken care of, I received my dog's medication in a timely manner and refills was a breeze.
Their shipment was quick and I appreciate that they carry drugs that other places don't, and will even compound the drug to fit your needs. For example, my vet asked that I feed my dog 1/4 pill of the 300 mg of theophylline twice a day. How tiring would it be to break a small pill into four? Diamondback compounded a 75mg capsule so that I don't have to do such a thing.
When my dog passed away, I called them and a refund was issued immediately. Of course, medicine are expensive, and hard-to-seek medicine are even more expensive with less options. I'm not rating them based on prices. I'm rating them based on the variety of medicine they offer, their promptness in shipment, and their efficient refund policy. I never have any trouble talking to a live person vs. an automated machine. If your dog is in an emergency situation, of course buying it directly from your vet is way to go. Any company that requires shipping will take time.
My only recommendation for Diamondback is to please be more efficient with email confirmations. I would love to be updated on the breakdown of my order. Most of the information given to me was just over the phone.
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