Driver showed up and waited outside about 10 minutes for our group. However, after we got in and he left, the disaster started. Although we booked the event and told them exactly where we needed to go, he got lost. He never bothered to get directions prior to the event causing us to arrive almost 40 minutes late. When we called the owner, he did absolutely nothing to compensate us for his company's poor service resulting in our excessively late arrival. I would never use this company if you have to be somewhere at a specific time...it's just too risky and they don't care if they mess up your plans.