My son's vehicle was totaled in Vegas and was taken over to Ewing storage till we had a chance to get it, as we live out of state. I had the pleasure of meeting Barb over the phone who was so very helpful with the entire process which seemed daunting trying to deal with it, with the car being over 500 miles away. She was so patient and helpful as we dealt with navigating and dealing with the third parties insurance company. She answered all my questions helped with potential salvage and just provided overall great customer service. All document were sent to the insurance without any problems! She is the epitome of customer service.