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| - Well I have to amend my review and put it back to 1 star. 1st Moon Valley did not bring out the bamboo tree's what they did was break up a bamboo tree, repot several pieces into a pot and brought them to my house. Guess what happens when you repot anything that many times in such a short period of time? It dies!! Ok, so they brought 3 out of 10 that were normal but, that's it. I'm trying to save what I can, lord knows this company has NO integrity. I was told, "I broke up a $5,000 tree for you". Heck if they called me and said, "we are out can you wait a week or a month" I would have been fine with it but again, they don't communicate and wind up giving the customer the short end of the stick. They also broke a paver, in 3 days it will be a month. I have made four phone calls to the general manager who is going "to take care of it right away" well....guess what, it is still broke and no replacement. Ryan and one of his team came over just last Saturday, took a picture, took a piece of the paver and said, "I will take care of this right away it should be no problem". Do you think I've heard from anyone since then? NOPE! So, my tree's are dying from shock (a MoonValley person looked at them and agreed) I cannot get one paver that they broke fixed and it seems like this is never ending. Lord grant me patience. Do NOT go there, it has been a month of total and complete hell listening to lie after lie and when they do tell the truth it is a half truth (i.e. the bamboo
I have to provide an update to what appears to be the beginning of making an unfortunate situation right. I received a call from Brandon early this afternoon (Sunday), he was very pleasant and wanted to make things right. The owner stated that he would sell me the same bamboo at the size I had purchased for the $150.00. Brandon also came over to measure the area so I had the correct amount to be planted. And to make things even better, Brandon is allowing the extended warranty at no charge in the event something should happen (but I am hopeful they will be just fine). I believe that in life people have miscommunications, sometimes they are not resolved however, when a company stands up and says, "I want to make this right" and then they do, a person must stand up, take notice and say THANK YOU! I want to thank Moon Valley nursery for the extra effort and will be keeping them on speed dial to purchase my tree's and other shrubs from.
April 16 I purchased 3 bamboo tree's, they are lovely and I received a 90 day call from Brandon Pierce @ Moon Valley nursery asking how the tree's were and letting me know if I was interested I could come in and purchase more for half the price I initially paid. I was very pleased and told him I would be in Saturday. Saturday at 2:30 I showed up, Brandon had left for the day but a young man said he would help, looked in the computer found no notes but he and the person I think was the manager said, "yes, we will honor that". I needed 7-8 more huge bamboo's and intended to buy them right then. There were only two and was told "we will bring more in from the other nurseries, no problem". I went to "ring it up" and the young man again asked if the half off my original price was ok, I told the manager what I initially paid and his price was significantly more than half off my initial purchase price. I have purchased so much from them and the fact that they would not honor "the deal" leaves me cold. I was offered "smaller bamboo's" and at that point it felt like a used car lot. I would stay away from this nursery, when a company looses it's integrity, calls and gives you an offer that they have no intention of honoring and then tries the "bait and switch", it's time to go to another nursery. Be aware, what they promise over the phone changes when you get there.
Just received a response from Brandon, he states: "I never said a thing about "half price" what you originally paid. I said I have bamboo for half the price you originally paid, which are the smaller ones. I said I would honor the same price with free delivery and half price moon products for you. I've also reviewed the phone call (this is a recorded line for all phone calls to ensure my accuracy) and there was no mention of half price on the trees originally purchased, and I guarantee that. I've forwarded the call to my higher ups to avoid any further problems and they will address this accordingly."
How odd that Brandon would mention "it is a recorded line and I am forwarding it to the high ups", that just makes it even sadder and sounds more and more like a used car lot. I would have expected a "how can I make this right" or, "I apologize for any misunderstanding". but I thanked him for following through with the lack of customer service, I expected better from Moon Valley Nurseries and certainly from Brandon who are supposed to be the "customer service rep". Stay away from this place! The customer is obviously never right.
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