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| - Pathetic, you'll lose some brain cells just interacting with the waitress and staff here.
The service was shoddy, and the server was confused. I had written a scathing review as soon as I came home from the restaurant, but deleted it this morning in goodwill, after speaking to the manager who apologized. Nonetheless, I thought it was only fair to my fellow Yelpians to post an upgraded second review.
To summarize my experience at Grasshopper: I ordered a chick-un sandwich with an extra addition of sautéed mushrooms, yet my food arrived without the latter. Upon inquiry, I was finally given a fridge cold bowl of mushrooms on the side. When I persisted again, I was told that, the chef thought mushrooms weren't supposed to be eaten with sandwiches (yet lo and behold they were on the menu) and that the reason I got cold ones was cause he thought it would take "too long to sauté the mushrooms" and "serve me fresh food".
Still in disbelief, when I tried to clarify the nonsensical illogical explanation once again, she assured me "she was on my side", whatever that meant. She threw the same logic back into my face, about how she'd forgotten to put my request on the system so the chef didn't see it, and that the chef didn't think that mushrooms were supposed to be on the menu along with sandwiches anyway. Moreover, the chef, as the waitress put it, didn't have the time to "sauté me fresh mushrooms", cause "it would take too long". Clearly, this chef has plenty of other things to do with his time then get the customer's order correct. The waitress too got rude, curt and impatient at this point, as thought it was somehow abnormal that I wasn't getting her illogical reasoning.
I was unsure who to contact at first regarding this since I read somewhere that the owner here also works as the chef (?). It didn't make sense to call the restaurant up and argue with the chef/owner about why he was being lazy. I thought it was best to talk to the same server itself.Luckily I was put through to the manager who was pretty nice and apologized for the fiasco. He explained things for me, and was in disbelief at some of the stuff the waitress said. He said they need to alter the menu since in fact the sandwiches are not supposed to have any additions. Even so, his explanation for why they couldn't just accommodate my request, or why the mushrooms were cold, was unconvincing. I mean, why didn't the waitress just say the menu was wrong directly, or just heat the freakin mushrooms ?! Its not like I asked for a fresh batch of mushrooms.
In any case there was a pretty big difference in his account of the story and the server's account. And some pretty big loop holes. So either someone's lying, or everybody's confused like me.I don't even know what actually happened now with the contradictory stories, but one thing's for certain, there's a huge gap in communication between the staff at Grasshopper. Their servicing skills need some polishing posthaste. They lack professionalism as well, since something as simple as a forgotten addition was raked up into such a huge debacle, instead of being solved smoothly.
Surely, in the three weeks that they've opened, I can't be the only one who ordered additions with my sandwich? (I mean, its on the menu!) I wonder what they did to the rest of the poor suckers who dared ask for additions. Were they too chastised for not understanding the woes of the busy chef?
The food itself is alright, not too bad actually! Price is pretty worth it, and the ambience quite nice. The service ruins everything though -_-
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