Once again disappointing experience at AMC esplanade. No one taking tickets at the entrance (had purchased online and printed) had to ask employee that acted highly disturbed to speak to a customer which theater. Bathroom and theater not clean as usual. Was in knife and fork theater, no wait staff stopped by in two hours or even glanced in our direction. Customer service at this place is virtually non existent. Oh and the escalators once again not working. Not sure why I pay a premium to see a movie here?