This is my first review EVER. Im not the type to normally say anything. At first I was shocked reading all of the negative comments. It was good at first. Don't get me wrong, Jennifer did a GREAT job on my lashes. But then after going there a couple of times they completely stopped replying to me and stopped answering my calls. When she (not jennifer) would reply, it would be texting me asking if I could come in, in an hour (after a week of not replying to me). The last time I got a fill, I called the store SEVEN times. Another time, I showed up for my appointment and the girl that did my lashes was 35 minutes late (no apologies). I'm sorry I had to share this. I've never experienced anything like this. Til' this day, still no response about getting a fill.