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| - So I wasn't planning on staying over in Phoenix last night but decided to squeeze in a business dinner only to find that nearly every hotel on Scottsdale Road from Camelback to Shea was booked. I called the Montelucia and a very nice lady at a central reservation place set me up and told me the rate was $249. More than I wanted to spend but, since it was 10:00pm and I was tired, I went with it.
I was greeted by a friendly valet who informed me that there was a $19/day valet fee. "Are you freakin' kidding me" I exclaimed to which he apologetically responded that I was welcome to park the car myself.
Enter the lobby....
I am greeted by an impeccably dressed gentleman who quickly finds my reservation and tells me about the $24 / resort fee which covers the pool, internet and parking. "So does the resort fee include the valet parking" I asked? "No, it only includes self parking" he responded. "Are you freakin' kidding me" I exclaimed (again). He then offered to have the valet come up and bring my car back so that I could self-park it if I wanted. At this point, I started my rant. "You people must be high, and i don't mean your prices, seriously.... on a $249 room, you expect me to pay an additional $43 for the use of the pool, internet and the privilege of parking my own car - all of which is taxable at monster bed tax rates? Just give me the key and tell me where my room is." I was shown a map of the grounds and the directions to my room were circuitous, requiring walking through an outside lounge. I asked if a bellman could take me. "Of course sir, a bellman can take you in a golf cart if you just step outside by the fountain."
I walk out to the fountain with my bag and wait for about a minute, but no bellman. I yell over to the 2 guys behind the valet desk (both of whom know I have been standing there), "can one of you take me to my room?" Well sir, the bellman will be back in about 5 minutes but you can walk to your room in less than 5 minutes." "Seriously? You want me to walk across the property (outside) in the dark for 5 minutes, through the seating area of a restaurant / lounge, around the pool area. You guys don't have another golf cart?" Sorry sir...
The one star above was for the nicely appointed room.
At checkout, I found that I had been charged $15.99 for internet service that was supposed to be included in the "resort fee." The charge was promptly reversed.
This experience is actually going to motivate me to write a letter to the management of the hotel (which I have NEVER done before). I wonder if they offer me a complimentary stay, if I will still need to pay the resort fee?
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