I went to dr Grabow to have a issue in my finger looked at. Initial appointment wasn't really too bad. Only about an hour total time. Dr suggested a cortisone injection but was told they need to get it pre approved by my insurance company's so they would call me to schedule. I called today to check since its been 2 weeks and was shocked the insurance company was taking that long only to find out the request for approval hadn't even been submitted. I was told they were just so backed up that hopefully they would get to it in the next couple weeks. I find that kind of service completely unacceptable. I will be looking for another doctor. One that has a staff that can do their job.