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  • We had never been to Charlotte before so when planning our trip we used Yelp to help is locate good restaurants in the area. We made a reservation beforehand through Yelp so we really did not have any contact with the restaurant prior to our trip. However, when we got to the hotel, Luce was in one of the dinning books from the Charlotte area. We have to say they were short in describing this wonderful place. We had to call to change our reservation because we miscalculated a little our time and I was very impressed by their willingness to accommodate us. I even told my husband that they must not be that busy. Well I was wrong. They were busy but this did not stop them from delivering one the best dinning and customer service experiences we have seen in years. I called again to move my reservation one more time and was even more impressed when the person over the phone said to let them know when I would like to go and they would have a table for me. And they did. The place was full but we did not wait a minute. We were greeted right away and our waiter was with us in an instant. The place is gorgeous with a chandelier that I wanted to bring home. The food amazing and the service impeccable. The manager even walked us out and talked to us outside for a little. We definitely would like to see someplace like this in Miami. My husband ordered the osso buco and it was delicious. I ordered the eggplant pasta and my husband finished what I could not eat. They had a large selection of bod red and white wine. I can't remember if we ate dessert. But to me the best dessert was their magnificent hospitality and service. I want to go back!!!!
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