This place literally saved our lives!
I've never dealt with such fantastic customer service with people who really went out of their way to help a customer. Long story short, we were stuck with a rental car from hell that needed an oil change, new brake pads, and new rotors. (P.S. Never rent from Action Car Rental in NYC)
Steve S. at Firestone solved our problems quickly and made sure to make us feel safe and cared about. Although the rental company agreed to reimburse us, he helped keep the costs low. Turns out all four brake pads were essentially gone, and grinding metal on metal.
Thank you Firestone for being so fast with the repairs, so friendly, and so honest. I HIGHLY recommend this place to anyone who has any kind of car trouble!