I have been here about 2-3 times now. The first time was delivery and was an amazing experience. I liked the food and was very pleased with presentation and the amount of time it took to get get to us. The second was a dining in experience which was okay. The person taking out order just stared at me when I was looking over the menu. I asked "what's the most popular thing?" And continued to stare at me and laugh. So, I ordered the teriyaki chicken. The food was good and service was moderate. The third time was carry out. This is where they messed up. My meal did not come with something (the salad) that we ordered. We called and asked if we could have our money back and the response was "we cannot do that, you need to come pick it up". When we explained that it was about 15-20 minute drive they insisted that we pick it up and that we would not get a refund. It's not about the money, it's about the principal. So, we will not be coming back here until the customer service improves.