Today was my first visit to this store and I was very impressed.I think we dealt with Jim and he was an absolute delight. My boyfriend and I must have talked the whole ride home about how genuinely nice and attentive the employees were. They aren't the kind of shop keepers that just nod and tell you whatever you want to hear. He listened to my skin care concerns and informed me about the brands I would benefit from. This is a much better experience than you can ever expect at a chain beauty store. I can't wait to go there again!