| rev:text
| - I really REALLY enjoyed our food here. Lorenzo, our waiter, was awesome and had a great personality. We came in during a convention in Downtown Phoenix and waited about as long as one would expect to. A miscommunication with the kitchen made out food and appetizers come out at the same time, quite a while after we ordered (again, busy night).
All of these things are worth ignoring for the sake of the food, yet one thing was unacceptable. We were able to apply our $90 groupon to our food, awesome right? Exactly what they are for. But my friends who flew in from out of town, who I bought the lesser groupon for ($30) were denied the opportunity to use theirs. Not okay. Now they have a groupon for a restaurant in a state where they don't even live. I can't get a refund, and though we are frequently in Downtown Phoenix we won't be visiting this place again.
I would also point out that when you ask your customers to wait outside in the heat, you may want to offer them water. Especially when the wait is 40 minutes in 116 degree weather. The last remark I want to make is that it bugged me that we waited that long, and then we were seated on the patio. There was no one out there, and there had been no one out there. Why in the world make us wait if you could have just seated us out there to begin with? We were the first and only ones out there.
Lorenzo, again, you were awesome. Thank you for your hospitality, hopefully they treat you better than they treated us.
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