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| - I'm just going to copy my complaint I emailed to this restaurant. It took six weeks for them to attempt to resolve this, and this is far from resolution. In my complaint i outlined much was spent. And the situation and circumstances of the day, and the answer to this location is mail the customer a 15$ coupon. Shame on them. Seeing the reviews here, it seems I'm not alone, this location does not care about their customers, and sullies the name of Boston Pizza franchises.
My just turned 6 year old son wanted me to take him to Boston Pizza for his sixth birthday, and just turning 6 on this day, he was sure to let everyone he came in contact with know that it was his birthday
After being seated in a quite empty restaurant, the time lapse for our server to come and introduce herself and get a drink order was long enough that under other circumstances I likely would have gotten up and left, but knowing this is what my son wanted, I bit my tongue and waited.
Next was something that was rather upsetting and appalling, considering, based off of Boston Pizza's website, under 'Our Concept' you consider yourself "a family-friendly casual dining restaurant", I was shocked when my Six year old son asked me 'Daddy, why are those two men beating each other up on the TV' and I looked up at the televisions, and half of them in a Family Restaurant were on some type of a fight television network, exposing this graphic violence to families. I am pretty sure these fights are geared towards mature audiences, as there can be blood. As well people have had limbs snapped and teeth knocked out, and I have heard that fighters have been beaten to death on more than one occasion.
As I attempted to convince my son to not look at these televisions, I frantically looked around the still not busy restaurant for a server or host or employee I could address my concern with and politely request the channel be changed. there was not an employee on the floor to be found. Had it not been my sons birthday, I would have left. (Mind you I was not close to home, so I would have been more incensed has I would have had to walk out with my son on his birthday dinner.) Minutes which seemed like an eternity passed before I saw any employee - which was actually our server. I waved her over to our table, and politely stated my feelings that UFC was not an appropriate program for a family restaurant, it may be fine in the separate room sports bar part of the establishment, but it was offensive to my family and I in a family restaurant, and I politely requested the channel be changed or turned off. to which she replied, 'I'll speak to my manager and see if she will' And in the still not overly busy, practically empty Boston Pizza, now I was looking at the time, it still took almost another 8 minutes for the channel to change. (And I have requested a channel change from Football to Hockey in my local Stouffville boston pizza, while the restaurant has been over half full, and it has happened almost immediately, not a prolonged period of time later)
Getting over the shock of our exposure to extreme graphic violence we ate our lukewarm served meal (???) but at this point I was not going to complain about that, as I felt everything was taking an eternity (seeing a server, getting a soda, changing a television channel, getting our meal) we would just eat our meal, get our son a piece of cake for his birthday, and never return to this particular Boston Pizza ever again.
To add insult to injury, the waitress just came and plopped his 'birthday brownie' in front of him and was about to walk away (no song, no candle, no explanation if they are short staffed, out of candles or incapable of singing or wishing a happy birthday due to some beliefs, or if boston pizza has completely abolished singing or expressing sentiment towards children's birthdays, and new policy/protocol is just delivering a birthday desert without saying a word.) Not knowing anything about this, regardless, I still attempted to order the feature desert to eat in a somewhat timely manner with my child as he at his 'non-birthday' birthday desert. My son who is not a fast eater, took near 15 minutes to eat his desert, and as he was almost finished, the waitress made her way through the sea of empty tables to tell me my desert would be another few minutes. I told her forget it, and just please bring me my bill
Overall this was an absolutely horrible experience, for what was supposed to be a special day and a waste of almost 75$. I feel a need to let someone know, as if this is the level of CS from this particular boston pizza, its not surprising the place was virtually empty, as who would want to ever go back there.
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