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  • This rating is about customer service, not the food... I love Capriotti's food, but today I met the weird manager of my local store. One of my favorite sandwiches is the Bobbie, which I've ordered for years with extra cranberry sauce. Today, Michael (apparently the owner) overheard me say "lots of cranberry sauce" and he went New Jersey on me. "Hold it, I'm gonna need to charge you for that!" I explained I've been coming there for years and always got extra cranberry... without charge. "That stuff ain't free. I can give you the normal amount, but if you want lots, I'm going to charge you" he said aggressively. "I just want what I normally have, can I have that?" I asked, trying to make sense of the conversation. "I'm the store owner and I say what you get," he said. Meanwhile, the guy at the register is being cool and trying to distract me. I just asked him to do whatever he could and dropped it - who needs trouble on a Saturday afternoon? Later, before I left, a group of 8 or 10 people entered. Michael takes charge again and barks, "Before you get in line, you have to all decide what you want. I'm the owner and you get in line only after you know what you want." I've been in Capriotti's all over, including Wilmington, where they started. This is the first I've ever seen their Manager's Training in action... definitely not what I expected!
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