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| - My boyfriend and I stayed here at the end of July and unfortunately the trip was tainted from the moment we checked it. Since we are both on a bit of a budget we shopped around for the best rates/promos we could find. It came down to Treasure Island or the MGM. We settled on the MGM because we had not stayed there before and the rates (with promo) were reasonable. Upon check-in, we were asked for our airline ID and informed that the promo was for airline employees only. Now this was never mentioned at any point in the promo or on the MGM website when we booked. The staff informed us that they could not honor the promotion and would have to charge us the regular rates. Needless to say we were shocked. I told them it wasn't our fault that the hotel wasn't able to manage their own promotions. The clerk then proceeded to tell me to calm down or he would call security. At this point I walked away. After several minutes of the manager explaining the situation to my boyfriend, she "graciously" offered to honor two nights at the promo rate but told him they would have to charge us full value for the second night, AT A COST OF $450. That's more than the entire trip was supposed to cost. In the end they finally agreed to give us the room at a slightly higher rate than what was booked. And that they had upgraded us to a strip view room (strip view meaning the back of the hotel with a slight view of the corner of the strip) to compensate for the misunderstanding.
With the check-in ordeal out of the way we made our way up to the room. The room was large and clean but slightly outdated. The first thing we noticed was that even though we had a non-smoking room, on a non-smoking floor, it was filled the smell of marijuana coming in from the adjoining room. We had to sleep with a towel at the base of the door just to sleep at night. Yes, we know that Vegas is a party town... but go smoke on the smoking floor.
As for cleanliness, it took housekeeping two days to finally clean our room and bring us fresh towels, after 6 hours of exhausting walking we were shocked to find our room wasn't cleaned by 4pm. Maybe it took a while to clean up the pot room next door. Another shocking find in the room was that the shower would flood the bathroom every time it was used. And by flood I don't mean a little bit of water. The entire floor would be covered with water. We had to use some of our towels to mop up the water.
As for the rest of the hotel, it was nice and clean although quite large and confusing in comparison to some of the others on the strip. We ended up walking in circles trying to get out.
We are quite disappointed in the way the trip went because Vegas has special meaning for us and we were hoping for a nice getaway. Unfortunately, the MGM saw to it that that was not the case. In the end, we both agree that we will never stay here again.
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