Spencer's is one of the last bricks and mortar stores in Scottsdale to get real service in buying appliances. I have purchased multiple items including a complete kitchen. Unfortunately, my wine cooler transaction did not go well. I would assume if you are buying Wolf or Subzero the sales person would be more attentive. He put the wrong delivery address and I did not catch it until the next AM when the delivery person called to set the 2 hour window. The right address would have been 4-6 miles out of their zone so they would not deliver as promised. I took time for the delivery which was not going to happen.
I canceled the sale and went online saving $125. Not my intent and I certainly would pay a premium for service. It's just did not happen this time and it looks by the reviews that the system fails too often in the delivery process.