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  • I have been to this Nandos location THREE times by now, and to my surprise, they have consistently upheld their outstandingly poor food standard and their notoriously nightmarish customer service. On my first visit to this Nandos, there was a huge manager& staff drama going on and the manager was cooking all the chicken on her own. More than 1 hour later we finally received our RAW-style chicken that cost more than $40. I was so foolish to not know they serve complementary Salmonella with their chicken. Second and third time were equally disappointing; extremely slow service time (average 1 hour wait for food upon ordering), passive-aggressive customer service and either overcooked/under-cooked chicken.Managerial leadership is completely absent in this restaurant, where absolutely no one is taking any initiative with the piling orders. My food was ready to serve on the kitchen counter by minute 30, but they were just left on the counter for another 30 minutes until one of the staff finally cares to serve it (it took them 60 minutes to make me a house salad) Instead of performing their expected services, more than 5 staffs are always chatting in the front counter having a serious gossip meeting with their arms crossed. Watching them chat and laugh throughout the hour-long wait for our raw chicken truly was an exhilarating experience. The staff did not seem to care about their jobs at all and it appeared to me bringing this Nandos down is their only and absolute goal. There are also many other things wrong with this Nandos location - dirty sticky uncleaned tables and utensils, nasty food, water that will never be served. Worst of all, with all my patience to revisit twice, nothing has improved at all, but worse off in some aspects. 10/10 recommended if you wanna see what's a text-book definition of bad restaurant and incompetent management.
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