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  • This service is a complete waste of time and money. At first I was lured by the convenience of the concept. However my last box was missing an ingredient, which resulted in me running to grocery store for it. I called customer service and was told he would notate what happened to avoid it recurring. I said that didnt really make up for the inconvenience. After prompting the rep that he needed to do more I was offered 1 free meal credit. I was unimpressed with the way the rep originally tried to dismiss the situation but I decided to give the service one last chance. My next delivery was never delivered. I called customer service at 6pm PST and was asked to call back 7pm PST if I had not recieved it. I called back to let them know there was still no delivery. WORST CUSTOMER SERVICE!! The rep Ashton proceed to cut me off multiple times when I explained that I would like to refunded the delivery I did not recieve as scheduled. He told me he would have to figure out what happened with Fedex first as they said they were unable to deliver. I explained that I was home all day so there was no way I could have missed them. I also explained that no matter what Fedex said, it would not change the fact that I did not recieve the package. I asked for a manager and he said there was no one else working and that everyone had left...( online hours stated that call centre was open for another hour) He said I would have to wait for a call back tomorrow. I asked for the number I would be called back on I would know to pick it up. I explained that I don't usually answer unrecognised or 1-800 numbers. He said he did not know... He said I would be called from the managers cells phone ( which he could not give me) or a customer service number. I called back again asked why he was only one working when they were open for another hour when I called.He had no real answer for that other that he was the only bilingual agent ( I was speaking english so I'm not sure how him being bilingual was even relevant) I asked what time his manager would call be calling me back... he was unable to answer that too. Now I have to wait around all day tomorrow for a phone call (I hope to god I don't miss it and have to call back and deal with incompetent reps) and figure out where to grab a last minute dinner for tonight as I was counting on the delivery. If a company cannot afford to have more than one customer service representative on staff (and no managers/supervisors) during operating hours they should not be in business. Was I rude? Yes. But that was only after being cut off and disrespected.
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