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  • This review is long and thorough, but the reasoning behind my review will become very evident as you read. The first time i visited Erik's was last year. My Specialized brand bike was under 1 year old and the front gear had bent from the torque of my peddling. They told me it would be covered under warranty and they just needed to send in the paperwork. To sum up a long story, they kept giving me the run around (we need this paperwork, we need clear photos (because the first 2 sets were not clear enough....)). It took the ENTIRE month of July for me to get my bike back and they still charged for it because "abuse" isnt covered by the 1 year warranty... I guess peddling a bike is abusing it, this was news to me... I went back again this year to give them another chance. I figured it was probably a fluke and didn't want to rule them out because of 1 bad experience. My tune up was estimated at under $100 which included re-calibrating the rear derailleur. When I showed up at the shop, they charged me just under $130 because they replaced the derailleur. They chose to never call me, but instead took it upon themselves to render the service. While this was clearly wrong, I paid the bill and went on my way. I took the bike out a ride for 1 block and the chain jumps off. I reset it, and it jumps again. I returned to the store and they said the front derailleur needed to be replaced. I guess they never noticed this the first time around. They decide to cut me a deal and only charge me for parts. I went back today, paid for the service and the exact same thing happens. The chain jumps right off within a minute of riding. The man at the service desk acted as though this was MY FAULT. He was throwing things around and telling me how pissed off he was. He made me feel incredibly uncomfortable as though I had done something wrong. I will never return to Erik's after this. The level of professionalism is disgusting.
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