I really like Zara as a brand, but this store was not a good representative of its brand name. We walked in with 15 minutes until closing and they immediately asked us to leave because my dear sister had a drink in her hand. They even had the door closed already, so the salesgirl had to slide it open again just to let us out.
My theory is that they just wanted to go home - and that in the name of customer service is not right. When I worked retail (for 6 years!!!) we did our jobs until the customers were done purchasing their items. We even did it after the clock struck 9pm.
This store needs to learn a little about customer service even BEFORE 9pm. It's too bad really, there were some cute dresses I might have purchased.