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  • I would give it 1 star due to the Manager's surliness tonight, but I've been enough times before and had good experiences that I won't let her bad manners, ill-conceived notion of customer service and attempt to argue with me throw the score down any lower. A word of advice: don't argue with this customer. I'd say no customer as I've worked retail long enough. For my part, I was NOT complaining but stating the obvious of what occurred and could be seen as profiling to alert her so changes could be made and every associate follow procedure - instead she wanted to teach me. It wasn't necessary & any time you feel the need to teach whip out the written policies. The issue: I have a Blackberry (smartphone like most of my generation) I don't have to print things off and bring it in when you can scan the code/QR/ or I can read the info to you which I've done plenty a times as I don't carry dept. store cards with me. Well, tonight - 1 assoc said she had to look up the number. In 8yrs of being in MSN - I've never heard that. So I say - I have the number. No need. Well, I have to. I ask to call the manager. She took folks behind me so I went to the next register. 2nd Assoc. takes the number WITHOUT having to look up anything. My license is enough (as it has always been) and at this moment the manager steps over to tell her what she should do - hence - the look it up policy comes up. WHAT AM I TRYING TO BUY, YOU ASK: jewelry, something expensive.... NOPE~ a $10 toaster. Yes. I need a toaster. lol I explain to the Mgr with no apprehensions or defenses that the inconsistencies need to be addressed and I've never had this issue in 8yrs. No worries if this is the policy get everyone on the same page so it doesn't look like profiling - in short - PROTECT YOURSELF. A simple thank you and we will would have been sufficient. She starts to go on and on about everything else. My point: GO WEST. JCP WestTowne has less cumbersome issues. And the prices between the stores are never the same when it comes to mark-downs & sales.
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