It's the Apple Store so expect a wait. However, I kept a positive attitude and rolled with the wait time. Went in to get my phone checked for some speaker issues. I first met with Juan who's was positively helpful and patient. However due to not having my photos not on the iCloud he made a reservation for me to come in a few days later. I came in on a Monday at 4. Checked in and waited about ten minutes for my appointment. I met Effers I believe his name was and he was great even after a long day with the amount of people these Apple employees see. We restored to factory settings and seem to solve my issues. I left for an hour in a half while they replace my battery. Came back and Jaliza helped check me out and was the cherry on the top of my first experience in a Apple store even if total time spent was about four hours. Cheers and great job Apple store arrowhead