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  • This place is aweful. Unfortunately, I can't go lower than one star. Let me start by saying I am a Hertz Gold Member and am very familiar with this brand and how it should operate. This place seems like some knock off, half whit agency with the worst customer service known to man. I intended on using points for a two day rental while my vehicle underwent maintenance. As the renter, I am still required to pay sales tax and hold deposit of $200. First, I was not greeted upon entry. There were two guys working and they had no idea what they were doing. One of them helped a customer then said I need to go clean your car. The other wandered off for about 15 minutes to "go check the back". Both guys were missing for 20-30 minutes - neither said "I'll be right with you" nor apologized for the wait. I sat waiting to be helped for about 40 minutes total. Then, after repeating my information several times to the stoner associate I am told I can't rent a car with my debit card. No override offered or any other accommodation aside from insisting I use a different card despite my loyal membership. [Apparently now they run your credit when using a debit card (my credit is fine but not by their standards?) it doesn't make any sense.] Homeboy turns to the other blockhead to ask of a solution only for me to be asked AGAIN if there is another card I can use. No, you donkey. Hertz refused to rent a car to me as a result. *****BEWARE***** If you are going to rent from here, be prepared to wait for a ridiculous amount of time, be treated like worthless crap, and then you MIGHT be able to rent a car. Plan for about 90 minutes of your time altogether. This HLE could not be any slower or less incompetent. The manager SYDNEY FIGUOROA should be FIRED for her lack of training and coaching provided to the two doorknobs working 6/14/17. This place is way under staffed. I will be taking my loyalty to another brand ASAP. I have had issues with other locations but not nearly this bad. My advice- don't rent from here. I was willing to overlook the extreme wait time but not when I would be turned away in such a manner. Waiting that long only to be told "use another card" when my checking account has plenty of money in it is a slap in the face. Thankfully my car only required to be in the shop for a day. Good riddance.
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