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| - Service for me is CRITICAL in any business, especially when it comes to food. At this Shula's we experienced some of the worst service ever. Started off fine, we were seated quickly and the restaurant was not even half full.
Each of us were given paper menus of the specials or featured dishes. Then there was one full menu for 6 of us to share. mmmmmmm did they run out? There were only 2 other tables in the room we were in with people sitting at it.
When the waitress finally came to take our drink order, we already knew what we wanted to eat, we'd been sitting there at least 10 minutes. She refused to take the order and said she'd put in the drink order and be back in a moment to take our dinner order. Well, she didn't come back for almost 10 minutes and she was short a drink. She went back to the bar, again without taking our food orders and came back 5 minutes later with the missing drink. At the same time a food tray was brought out for a table nearby so she went there to serve those people. Fine, they should have hot food, but she didn't come right back, It took almost 20 minutes to take our food order.
When the food did arrive, one of our parties orders was missing. She said someone from room service took it. After most of the table was finished eating the party with the missing food was finally served. At the time she brought our food, then the missing food and another time later we flagged her down, we requested the check, telling her we were all expected in a meeting soon. It took more than 15 minutes for her to bring that after we made our last request. All we got was, "we're busy - Sorry for the delay" Busy? Did I mention there were more empty tables than full tables? There were many people dressed in shirts with the name Shula's scurrying about? OK, there were some people there, but I'd hardly call it Busy!
While the food was great, I enjoyed my salmon, my date enjoyed his meatloaf, the experience was dreadful. Sad that a hotel with such great staff has a restaurant with staff that was so awful.
The final insult was when the individual who didn't get his food until long after everyone else stopped by and spoke to the manager on the way out, he was told "well, we're busy". Not sorry, not is there anything I can do for you, not here's a drink coupon, come back and have a beverage or appetizer on the house. Not even, we're sorry, just "we're busy". mmmmmm I wonder why they have all those tables in there if they can't even handle the place when it's less than half full.
If you have plenty of time and patience, the food is good. But if you are there at a meeting and need to be somewhere soon, leave the hotel and walk to the restaurant down the street to Delmonicos where the next day I had the best food and amazing service.
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