The food is good and the atmosphere is (mostly) quite nice but the wait is horrible.
I was there on Saturday around 9:00am and there were close to 30 people in line but only a single cash register open. Most of the seats were still available inside but the management only had a single person taking orders and a bunch of staff waiting around. Either they don't know their business or they have trouble running a business since they happens repeatedly.
My other beef with them are the hugely uncomfortable metal chairs that are inside. My god, these are the most uncomfortable chairs that I have ever sat in! While they look nice, they were clearly bought by a short person with an ample sized rear end. For everyone else, the chairs are agony to sit in. I suspect that these chairs were bought to make sure that people didn't linger but they are hugely uncomfortable.