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| - We went to the RT at the Gilbert location on the 25th of June. It was Horrible. Well, not horrible but not good enough to ever go back. We were excited to see all the new items on the salad bar... 55 i think it said... well more than half the items were empty or with few crumbs. The restaurant, at that time, was not crowded enough for an excuse of being too busy. An employee walked by us as we were getting to the end of the salad bar and I mentioned to her that there were many empty items, she looked at it quickly and said, I'll get to it when i can. welp... not the answer i expected to hear.
Once we sat down, eating the salads, my son all of a sudden, spit the food out of his mouth. There was a huge bug in his salad, nestled within a piece of lettuce. I know it happens but it was disgusting. We called the waitress over and she said, OH MY GOD, THAT'S DISGUSTING!!!! she told the manager and he was too busy to come out telling her to tell us that he would take care of it, but that he was cooking in the kitchen and would hopefully come out to talk to us before we left.
I had ordered the fried shrimp. I assumed that it was hard to ruin shrimp. well, it was weirdly spicy as well as really mealy... yuck. I asked for tarter sauce and the waitress told me they ran out of it.
The manager came out and looked at the bug which by the way is still on the table, and said, sorry, i will take off the salad bar part of his meal. And then asked if everything else was ok. I handed him my shrimp and said i couldn't eat it, especially without tarter sauce.(to kill the spice).
He told me they stopped carrying tartar sauce, all they had for the shrimp was the cocktail sauce. That is ridiculous. How much could it really cost for a bottle of tartar sauce???
The ladies at the next table were complaining so much about their service and quality of food, I just couldn't deal with my lack of quality.
Once getting the bill, he removed my shrimp but never removed the salad bar for the bug incident... I didn't want to even wait to deal with it, so we just paid and went on our way.
We will not go back there... maybe to Tempe, if we are desperate...
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