I started taking my vehicles to this shop about 6 months ago. I can say without hesitation that this is the best auto repair shop in the East Valley, maybe the entire metro Phoenix area. They're neither cheap nor expensive, their prices are right where they should be considering a full-fledged shop with extremely knowledgable mechanics. They can pretty much fix just about anything. I have sat there watching them in action and listening to Virgil talking to customers and calling parts stores on a couple of occasions while waiting for my car to be repaired. They are not out to screw you, Virgil - the owner - is fair, reasonable and has a good head on his shoulder. He is also a very caring person. He's also very personable and has some rather amusing life stories.
I never saw a single person come in and start getting into anyone's face about "bad repairs" and if there is an issue, they are going to deal with it directly and immediately. I, like probably everyone else, have taken my vehicles to shops that were definitely out to screw you. Add this and that and make up charges for work that wasn't done or work that didn't need to be done. You are NOT going to find this kind of stuff going on at Highland Auto. If you are female, I can only say that this is the place to take your car if you don't want to be intimidated by high pressure shop managers who will try to convince you that you are going to die if you keep driving your vehicle the way it is.
I do not work there and am not related to anyone there, I am simply another very satisfied customer.