This review was based on service in March of this year. Temps hit 100 and our AC quit, go figure! After calling them out they did a full assessment and gave me many options. The best of which was to install two new units. They brought over a portable AC unit as they couldn't do the install for a couple weeks. They then spent two days installing new units. They took their time and did a fantastic job! Never fun spending a ton of money on new units, but I felt I made a good investment with the Dukes. Would recommend to them anyone based on their honesty, quality of work, and communication with their customer during all phases of the work done.