I purchased a 20' Look enclosed trailer from them a few weeks ago. I didn't catch his name, but the younger gentleman in the yard, was a great help. He spent at least an hour with me explaining everything. Even when i had trouble getting the trailer work lights to go on, he came out to my truck, and ran a diagnostic. It turned out to be that ford did not instal a relay in the fuse box. If i ever buy another trailer, i would not hesitate to do business with them again. Very straight forward people, and easy to deal with. I was hesitant at going, as they have a 1 star review (which was clearly wrong), but i am glad i did. Highly recommended!!!