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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was not supposed to fly from PBI to CLT to CHA until 5-5-16. Dad went into the hospital for a triple bypass and I had to get out yesterday 5-4-16. The lady working the ticket counter at PBI helped me change my flight given my circumstances. The flight was leaving in 25 minutes at this point. She was professional and so helpful and kind. I wish she would help everyone that ever needs help while traveling. She was really that nice and understanding. If I remembered her name I would send her a thank you card. The flight attendants from PBI to CLT were great. They didn't care that the flights were all delayed by 1.5 hours. With that being said, the flight from CLT to CHA left at 10:37pm. My flight from PBI to CLT landed at 10:30pm. After sprinting through the airport from C14 to E14A, I was told I missed the flight as I got the the gate at 10:34. Okay no big deal. The gate agents at CLT were incredibly rude, asked why I would run through the airport, and sent me to the main terminal for customer service. The agent at customer service in CLT was absolutely rude and did not care to be there not care to help. She rudely asked me why I missed my connection and that she would need to get permission to change my flight and provide a hotel voucher. This hotel voucher was for the Econolodge at the airport. I took photos of the shower with long black hairs strung to the walls. Disgusting when you are forced to stay somewhere else at the account of American Airlines. The driver that picked me up from CLT for Econolodge shuttle was going 55 in a 35 and slammed on the breaks when he passed a speed trap. He said all these drivers in Charlotte suck at driving. Really professional. This partnership should be revisited. I wish #AmericanAirlines and #Econolodge would correct their wrongs and provide safer and cleaner conditions to trapped passengers.
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