...it took well over 100 days, but I finally received my order. I had to, once again, take the initiative to call them in order to remind them to call their warehouse to see if my order had finally come-in; and i was astounded when they told me it was ready to pick-up (it was a pinch-myself moment). the only explanation that was ever given was they were having problems with the manufacturer. no, what you really have is a customer service problem; and it's a crying shame that you can't seem to tell the difference.