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  • I continuously wish that you could give negative star reviews simply for places like this. Fry's Electronics is the equivalent of the 3AM grease joint that you go to when you have no other choices and cannot wait even for McDonalds to open. My company purchased a $1500 MSI Laptop from them along with their bloated and now pointless 3 year warranty. Laptop had issues with the recovery drive. Brought it in to Fry's for repair, what do you know, these issues aren't covered under warranty. It really is just as simply as getting a boot drive from MSI, but I did not want to wait for them to ship it and was hoping that that $400 that was paid for the warranty would cover it. Nah, why would they cover something like that? That makes too much sense. Why on earth would we cover something like that? When I asked for assistance with it "Our policy does not cover that. You signed it in the terms" Well honey, I didnt sign it, the owner of the business that bought it did. However, if thats what you would like to parrot back to me thats fine. I kinda get it, but at the same time, why not just help your customer? I work in the service industry and go out of my way to help people that are polite and sincerely need help. Its what makes us human. Not this creature of the abyss with eyebrows that look like she whacked her face against a Nike swoosh that was freshly printed in a magazine. I go to get a copy of the receipt since I will have to go to MSI for assistance with this since Fry's tech department couldn't sneeze without letting me know it was not part of their policy. That is the clincher. "Can I get a copy of the receipt for this so that I can send the laptop back to the manufacturer?" "Its against our policy to reprint receipts. All receipt requests must be submitted in writing to our home office." WHO IN THE HELL EVEN CAME UP WITH THIS TRASH?! Rest assured our company will be taking their business to anywhere, I MEAN ANYWHERE but Fry's. PS I FIXED IT MYSELF. GO FLY A KITE WITH YOUR TRASH CUSTOMER SERVICE.
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