Sometimes the receptionist really takes her time to check you in, which makes me feel ignored as a customer. Although my first visit here was spectacular, after a couple more times I have to average out my rating to about 3.5 stars. The crampiness of the space actually does impact my experience - compared to Tips Nail Bar who has much much more space (only slightly more considering the services I receive). Other than that, the quality of the application was different depending on the tech (same nail polish brand). My first time lasted 3 weeks, no chip, and could have kept going. The second time started bubbling after a week and a couple days. It is a bit of inconsistency.