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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-10-03 00:00:00 (xsd:dateTime)
itemReviewed	RC Willey
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We had a very good customer service experience picking out a living room set. The salesman was helpful but not aggressive. I was overall impressed with the service we got from the salesperson, cashier and delivery people. We really like our furniture. However, the ottoman we bought was leather and had a hinged lid to store things inside. Within 2 weeks, and maybe being opened 3 times, the hinges came flying off, the screws tearing the leather on both sides. Totally broken. I called the store, after being on hold for 15 min, I got through to someone who was very helpful and had a new ottoman out to us the following week. I inspected this one, and it looked okay...not perfect, but I think for the quality of furniture Im paying for, it is not going to be perfect. There were a few imperfections in the leather, the screws appeared to be unevenly screwed and the fabric was coming loose a little on the inside. I weighed the trouble of rejecting it and waiting another week to have another 4 hour window taken out of my day to have yet another delivered versus just living with the slight issues. We have small children, so I figured, how perfect would it really stay anyway, right? Problem solved.....until the next week, when my husband noticed the zipper on the couch cushion had completely burst open and was broken. Again, on hold for 20 min, finally talked to someone very helpful, having a new cushion delivered tomorrow. I noticed yesterday, our new end table we purchased as a large dent in the wood I hadn't noticed before. Im not even gonna bother with that. So, in conclusion, the customer service is great and the prices are reasonable. I had hoped for a better quality product, because while not overly expensive, to me $3000 for a couch, ottoman, end table and lamp isn't cheap either. But, I guess you get what you pay for. Im not sure if we will be going back here for more furniture or not. While I am unimpressed with the quality of furniture, Im not sure where you could go to do better at this price point. Customer service was really, really great though. I do wonder though, how I will be treated once my warranty wears off. I guess we'll see.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kathleen

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