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| - By far, the worst food and service experience I have had. I was craving some yummy and authentic Thai food so I decided to check this place out with my friends on a Saturday night. I have travelled around quite a bit and have had some amazing (ok, a lot of amazing) Thai food experiences. I am a Thai food lover so you can imagine how high my standards are when it comes to Thai food. I ordered veg tom yum soup to start. After waiting impatiently for 5 minutes, I get my tom yum soup. It didn't even look appetizing but I still tried it. The soup tasted like some fish soup. I made my friends try it to make sure it wasn't just me. They got the fish taste as well. I asked our server to take the soup back because it didn't taste anything like tom yum soup. She replied, "it says on the menu that our dishes may contain fish so if you don't like the taste of fish then you should have told me when you were ordering. Also, not sure what kind of restaurants you have been to, but we make authentic Thai food" . I did not expect that kind of an insulting response from a server at a restaurant. My friends and I were speechless. For our main dishes, we got chicken pad Thai and chicken fried rice (forgot to take pictures because of being in a state of shock). Both dishes looked decent but didn't taste half as decent. The pad thai tasted very dry and the noodles tasted like they were tossed in paprika. It was absolutely horrible. The chicken fried rice was better than pad Thai but was still ok and had a very strong taste of fish (again). I didn't even eat much there and I still felt sick. This is the best part: we decided not to tip at all because both service and food were horrible. Service was even worse because of the way our server behaved with us. We all felt very offended. The server told us that service charge (tip) was not included in our bill. To which we replied that service charge is for good service which we didn't get at all. Instead we felt insulted. She continued to argue with my friend. Impressive, right? Wow! When we asked for a manger, they told us there was no manager. We then tried asking for the server's name, which again we didn't get. Good customer service is more important to me than the food. It's not just about the food, it's the whole experience that matters. Even a little smile on your server's face makes a huge difference in their quality of service. Long story short, 2/4 people walked out feeling very sick. Never going back to this place. We had to go to Cacao 70 to get rid of the disgusting taste we had in our mouths.
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